Frequently Asked Questions
Thank you for reaching out to us for assistance. We are here to provide you with the information you need.
Ensuring customer satisfaction is not just a priority but a core value of our company. We are dedicated to exceeding customer expectations and delivering top-notch service with a smile. Your satisfaction is our ultimate goal, and we will stop at nothing to ensure that every interaction you have with us leaves you feeling valued and appreciated. Thank you for choosing us as your trusted partner in meeting your needs.
Please find below the answers to some commonly asked questions:
1. I am looking for a book unavailable on your website. Can you help?
Certainly! Please complete the contact us and we will get back to you soon. Be sure to provide the book's and publisher's names in your comments.
2. What is the Shop More Save More offer?
- Earn 2.5% of your payments back as Versoz Points, redeemable for discounts
- Enjoy additional discounts based on your order value:
- Orders over ₹3,000 receive 5% discount
- Receive bonus Versoz Points on your first order and every 5th order
Maximize savings and satisfaction with every purchase at versoz.com. The details of the offer can be found here.
3. What is the versoz.com Rewards Program?
Versoz Points Program Summary:
- Initial Sign-up Reward: New members receive 600 Versoz Points (₹15 value) upon creating an account, redeemable towards their first purchase
- Social Sharing Reward: Members earn 1000 Versoz Points (₹25 value) by liking, sharing and following official versoz.com content on Facebook and Instagram from authenticated profiles
- First Order Reward: Completing their first order earns members 1000 Versoz Points (₹25 value)
- Repeat Order Reward: Every 5th order over ₹2,500 earns members 4000 Versoz Points
- Points per Purchase: Members earn 1 Versoz Point for every ₹1 spent on versoz.com
- Redemption: 200 Versoz Points = ₹5 discount. No minimum spend requirement, but you need a minimum of 2000 Versoz Points before you can redeem. Points can be converted into coupons in the reward section
- Expiry: Versoz Points do not expire, allowing for flexible redemption
- Referral Reward: Members receive 800 Versoz Points (₹20 value) for each successful referral, with the referred friend also receiving ₹20 in coupons.
Please find the details of our rewards program here.
4. What is the value of my Versoz Point?
Every 200 Versoz Points is equivalent to Rs. 5. You can redeem your points at your convenience.
5. How can I get order discounts for items?
If an item of sale having 20% discount, and if this item is part of the order where the order value is more than ₹3,000 then you will get an additional 5% discount on the item along with 2.5% cashback. E.g.
- Original Price of the book = ₹3,000
- The book is on sale and the discounted price = ₹2,400 (20% discount)
- You order this book, 5% discount will be applied as the order value is more than ₹3,000.
- Amount to pay for the book = ₹2,280 (after applying 5% discount on ₹2,400)
- You will also earn 2.5% cashback i.e. Versoz Points equivalent to ₹57
- So you effective saved ₹777, which is ~26%
6. What is the Shipping Policy for versoz.com?
Here's a concise summary of versoz.com's shipping policy:
- Order Processing: Orders are processed within 2 business days, excluding weekends and holidays
- Shipping Methods: Standard shipping delivers within 2-7 business days
- Shipping Costs: You get free shipping on orders over ₹300 all over India (excluding special zones). Orders below ₹300 have a flat shipping charge of ₹40. For special zones (J&K, HP, Ladakh, North East, Andaman & Nicobar), there is a flat shipping charge of ₹100.
- International Shipping: Currently, only domestic shipping within India is offered
- Order Tracking: A tracking number is provided via email once the order is shipped
- Shipping Restrictions: Some remote locations may not be served. Contact customer service for alternative solutions
- Shipping Delays: Unforeseen events like weather or carrier issues may affect delivery times. versoz.com is not liable for such delays
Please visit our Shipping Policy page for details.
7. How would I know if my product is eligible for return or replacement or non-returnable?
You can find this information in the product details page right above the price. If there is nothing mentioned then it is eligible for replacement within 10 days.
8. I need more details about Return, Replacement, and Refund policies for versoz.com?
"Returnable" products can be returned (within the number of days mentioned in the Product Details page) if they are damaged, defective, or do not match the description. Returns must be in original condition, unused, in original packaging, and with an intact MRP tag. Non-returnable items are final sales, but customer service can assist with issues.
"Replacement only" Products can be replaced (within the number of days mentioned in the Product Details page) if damaged, defective, or not as described, provided they haven’t been returned before. Replacements are subject to the product being in original condition, unused, with original packaging, and with the intact MRP tag.
Refunds are processed after inspecting returned items. Pre-paid orders are refunded to the original payment method, while pay-on-delivery orders are refunded to a bank account. Refunds typically appear within 5-7 business days.
The policies are subject to change without notice. For assistance, contact the customer service team. By purchasing, customers agree to these terms and applicable laws.
The details of the policy can be found here.
9. How can I contact versoz.com?
Should our service not meet your expectations, we encourage you to reach out to our customer services team with any inquiries, feedback, or concerns. We are dedicated to offering comprehensive assistance and support.
If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help!